Job Title: Expert CoordinatorJob SummaryThe Expert Coordinator serves as the first point of contact for clients and visitors while providing administrative, coordination, and client support services to ensure the smooth and efficient handling of client applications, documentation, and daily business activities. The role is responsible for coordinating processes, maintaining accurate records, supporting internal teams, and ensuring a professional and positive client experience.Key Responsibilities• Welcome clients and visitors professionally and ensure a positive customer experience.• Handle incoming calls, inquiries, and client communications, directing them to the appropriate departments when required.• Schedule appointments and coordinate client meetings.• Assign walk-in leads to consultants according to company procedures.• Support client application processes and related documentation.• Review and verify translated documents and prepare required application files.• Apply for police clearance certificates and other supporting documents on behalf of clients when required.• Submit citizenship applications for newborn additions and assist with post-citizenship services.• Manage courier shipments, document deliveries, and file preparation.• Maintain accurate records, tracking sheets, and client files while ensuring confidentiality and proper documentation.• Provide administrative and coordination support to consultants and internal teams as needed.• Monitor office supplies and support general office administration activities.• Perform any other duties assigned by the direct manager.Qualifications & Requirements• Bachelor's degree in Business Administration or a related field.• 1–3 years of experience in administration, coordination, customer service, reception, or a similar role.• Excellent communication and customer service skills.• Strong organizational, multitasking, and time-management abilities.• Very good command of English and Arabic (spoken and written).• Proficiency in Microsoft Office applications.• Strong attention to detail and accuracy.• Ability to handle sensitive and confidential information with discretion.• Ability to work under pressure and meet deadlines.• Proactive, adaptable, and team-oriented mindset.