Job Description:-Prepare and handle all vessel‑related documentation.-Submit manifests to ports and generate required shipment information.-Provide regular reports and updates to customers.-Handle customer inquiries and provide assistance via telephone and email.-Identify, analyze, and resolve operational or documentation issues, or escalate when necessary.-Accurately identify customer service requests and provide appropriate solutions.-Collect data and perform research within the permit and port systems.-Create vessel invoices after vessel departure (Ocean Freight, THC, storage, etc.).Requirements:-5–7 years of experience within a shipping line environment.-Strong knowledge of Bills of Lading, manifests, and port procedures.-Excellent communication and customer service skills.-Proficiency in MS Office and relevant shipping/ERP systems.-Strong problem‑solving skills and attention to detail.