Facility Manager

About the role:A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within our clientsThe Facilities Manager will be responsible for delivering an expectational client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the JLL team on site.Key ResponsibilitiesDay-to-day site management activities including site functionality, escalation management, asset management, planning and Client satisfactionManaging Building Management Systems, creating and managing Preventative Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety and Quality Compliance, etc. as requiredCollecting and monitoring the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required timesEnsuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating proceduresManaging budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the siteDelivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level AgreementsManagement of facilities vendors to deliver site operations including, maintenance schedules, asset management, office supplies, coordinating contracts and finance administration. Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting auditsResponding to all facilities projects, fit outs and crisis management activities on siteEnsuring timely project solutions are made, risks are identified, and lessons learned, documented and sharedBuilding relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experienceCommunicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessaryGiving leadership, direction and mentoring the JLL team and vendors on site to promote engagement and excellent customer experience deliveryWorking in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all timesConducting risk assessments and following safety protocolsManaging and reviewing health and safety documentation to ensure compliance and safety on siteManaging the Facilities team (if applicable), managing team’s objectives, goals and growthSupervising and monitoring team’s day to day workThe main business language spoken in our offices is English. Knowledge of English and the local language is essential. On occasion you may be required to travel. About you:You have 3-5 years’ direct facilities Management experience delivering combined hard and soft servicesYou have experience using a Computerized Maintenance Management system for managing Preventative Planned MaintenanceYou have experience managing a team/ people management skillsYou have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etcYou have experience in project Management or team delivery (desired, not essential)You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approachYou keep up to date with industry trends and have direct experience or an interest in facilities management and customer serviceYou are open and have good communication skillsYou strive for excellence in what you do and share ideas for improvementYou are proficient with Word and Excel and have a keen interest in technologyYou are adaptable to work to requests and projects that may vary from day to day