The Field Service Engineer (FSE) is responsible for meeting the customer's equipment's daily service maintenance and repair needs. Establish and maintain proper business relationships with customers and peers and perform necessary administrative duties as required and other duties as assigned.Main Duties and Responsibilities Installation Responsible for pre-installation site inspection and reporting.Responsible for installation of medical devices at customer site.Abiding by Sysmex instrument installation manuals. Customer SupportBasic troubleshooting, maintenance, and repair on Sysmex instruments.Provide high-quality customer support through phone (remote support) and on-site support as scheduled with customers in line with Sysmex standards. Maintaining daily communications with customers to ensure resolution and proper follow-up.Completing Preventative Maintenance and field modifications in line with Sysmex Standard.Service Contracts Meeting target of new service contracts as advised by management. Product Knowledge Attending necessary training to work as per Sysmex standards. Spare Parts:Ordering and managing spare parts required for own car stock on a monthly basis to match the order of the spare parts.Administrative dutiesKeeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.Meeting Health and Human Services, Environmental Health, and Safety and/or all other applicable regulatory requirements.Utilizing the escalation process to resolve customer service delivery issues.Identifying and participating in service sales opportunities such as new contracts, and contract renewals.Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area. Bachelor of Engineering: (Biomedical - Electronics - Mechatronics) Departments Only. 2-7 years of relevant experience. Valid driver's license.Sound knowledge of medical terminology and legislation.Proficiency in all Microsoft Office applications.Effective communication and negotiation skills.Exceptional customer service skills.Excellent analytical and problem-solving skills.