First Mile Hub Manager ( obour )

About Bosta :Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. About Role:Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans. About Code: Incremental 2026OPSC-067Job Responsibilities:Responsible for the delivery of facilities services across a designated area in as agreed within the SLA.Lead a multi-skilled team to provide Facilities Management services in accordance with the SLA.Monitor reporting daily, ensuring that all client service requests are allocated to the appropriate supply partner and closed out accordingly.Ensure all new starters (such as new vendors on site or any third party, contractors) receive all the necessary introductions promptly and accurately.Provide timely and accurate management information.Enhance the service delivery through best practice and the effective use of systems and equipment.Ensure all necessary processes/procedures are in operation and adhered to.Manage all service contracts including; cleaning, vending, security, catering, maintenance, fleet, office management etc.Coordinate facilities and project management, from inception to completion for the client sites.Establish effective day-to-day business relationships with the client and take a proactive approach to requirements.Produce regular reports according to schedule agreed with the client using CBRE internal systems.Hold regular progress reviews to ensure client satisfaction.Liaise with landlord and property managers to ensure their service charge obligations are met.Manage budgets and prepare regular forecasts according to agreed schedules targets.Responsible for Health and Safety on site, monthly HSE inspections and regular audits.Follow the HSE policy within the SLA and required by CBRE policy.Follow required emergency prevention and operational controls.Report all accidents, occupational illnesses and emergencies.Responsible for ensuring that all equipment is maintained and operated in a safe manner.Job Qualifications:Minimum of 3 years in hub and warehousing operations, preferably in the shipping field.Very good English Level.Must have experience in leading and supervising teams.High School Diploma; Bachelor's degree.Decision Making and problem solving skills.Analytical and reporting skills.Ability to meet deadline and work under pressure.Time Management and multi-tasking.Good interpersonal skills and leadership skills.Proactive, with can do attitude and good judgment.Focused and professional attitude.