About Bosta:Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. About the Job:Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans. .Job Code:2024OPER-385Job Responisbilities : - Manage and assign daily pickup schedules for field teams.- Monitor real-time pickup performance via dashboard or system.- Track SLA, pickup success rate, and order accuracy.- Handle escalations from merchants and ensure issue resolution.- Supervise field coordinators and ensure performance alignment.- Conduct morning briefings and end-of-day summaries.- Validate data accuracy in pickup reports and system updates.- Coordinate with Reverse and Linehaul teams for smooth transitions.Job Qualifications :- Bachelor’s degree or equivalent experience.- 2–4 years of logistics or delivery operations experience.- Strong leadership and communication skills.- Knowledge of pickup processes, routing, and KPIs.- Proficient in Excel and operational tracking tools.