Who Are We❓We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.The Job in a Nutshell ✨As the Foodics Pay Operations Manager you will be responsible for leading the launch and daily operations of Foodics Pay in Egypt, ensuring regulatory compliance, operational excellence and strong partner and merchant engagement throughout the payment service lifecycle.What You Will Do ❓Lead the go-to-market (GTM) execution of Foodics Pay from pre-launch to full rolloutCoordinate with internal teams (Product, Legal, Compliance, Sales, Ops) and external stakeholders (central banks, partners) for a successful and compliant launchManage daily Pay operations including merchant onboarding, activation, transaction monitoring, issue resolution, and partner managementCollaborate with acquiring banks, payment partners, and hardware vendors for seamless end-to-end service deliveryMonitor KPIs and operational SLAs to ensure high performance and customer satisfactionAct as the escalation point for payment-related issues and ensure timely resolutionStay up to date with local payment regulations and ensure full legal and licensing complianceOversee terminal installation and replacements while minimizing disruption for merchantsDevelop and implement on-site merchant training programs to enhance usage of Foodics PayCreate and continuously improve standard operating procedures (SOPs) to drive operational excellenceManage financial operations by addressing unsettled payments, failed transactions, BNPL invoices, and settlement issuesMaintain strong relationships with banking partners and internal teams to streamline financial workflowsDrive activation and retention efforts through onboarding calls, health checks, and outreach to underutilized terminalsSupport reactivation strategies for churned merchants using data-driven approachesCollaborate with Product, Sales, and Marketing teams to enhance offerings based on market feedback and operational needsTrack and report performance metrics to continuously optimize processes and team outputWhat Are We Looking For ❓Bachelor's or Master's degree in Business Administration, Operations Management, or a related field5+ years of experience in operations, product rollout, or partnership management in fintech, payments, or bankingHands-on expertise with payment terminals, merchant acquiring, and transaction processingExperience working with acquirers, PSPs, or banking/payment infrastructure providersStrong understanding of local payment regulations in EgyptProven project management and execution skills with a bias for actionComfortable operating in a fast-paced, cross-functional environmentDemonstrated ability to improve SOPs, SLAs, and operational workflows for enhanced efficiencyExcellent problem-solving abilities and stakeholder communicationFluent in English and ArabicProficiency in CRM and operations management toolsWho Will Excel ❓Candidates with prior experience in fintech, SaaS, or payment solutions industriesProfessionals who have successfully implemented operational improvements and enhanced service-level agreementsLeaders experienced in collaborating with diverse stakeholders, including banking partners and cross-functional teamsIndividuals with certifications in operations management or financial processesProfessionals who thrive in dynamic, high-paced environments and excel in proactive problem-solvingThose who are passionate about delivering exceptional customer experiences and scaling operational capabilitiesWhat We Offer You❗We believe you will love working at Foodics!We offer highly competitive compensation packages, including bonuses and the potential for sharesWe prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environmentJoin a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industryWe offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company