Company Description Alorica is a global customer experience (CX) company that helps brands build lasting customer relationships through innovative, end-to-end service solutions. As a full-service CX partner, Alorica combines proven performance, deep industry expertise, and advanced technology to deliver measurable business results. The company is known for pushing boundaries in customer experience, maintaining strong client partnerships, and upholding values of integrity and authenticity. With 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a culture that encourages curiosity, creativity, collaboration, and commitment to excellence.Role Description The French Customer Service | Wave 0 role is a full-time, on-site position based in Qesm El Sheikh Zayed. In this role, the team member responds to customer inquiries in French via phone and other communication channels, providing accurate information, resolving issues, and ensuring a positive experience at every interaction. Daily responsibilities include handling inbound calls, documenting customer interactions, following established procedures, and escalating complex cases to appropriate teams when needed. The role also involves maintaining high service standards, meeting performance metrics, and continuously improving knowledge of products, services, and customer policies. Collaboration with supervisors and colleagues to share feedback and support process improvements is an essential part of the day-to-day work.QualificationsStrong Customer Support and Customer Service skills, with the ability to handle inquiries and resolve issues efficiently.Ability to enhance Customer Satisfaction and Customer Experience through empathetic, solution-oriented interactions.Professional Phone Etiquette, including clear communication, active listening, and respectful conversation management.Fluency in spoken and written French; good command of English for internal communication and training.Excellent communication, problem-solving, and time-management abilities in a fast-paced contact center environment.Comfort working on-site in Qesm El Sheikh Zayed with flexible schedules, including evenings, weekends, or holidays as needed.Prior experience in customer service or call center operations is preferred but not mandatory; willingness to learn and adapt is essential.High school diploma or equivalent; further education in business, languages, or related fields is a plus.
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.