Sportswear customer service representative (bilingual)

Company Description Alorica is a global customer experience (CX) leader, partnering with brands from strategy through execution to design customer interactions that build long-term loyalty. The company combines proven performance, industry expertise, and advanced technology to deliver measurable results and innovative solutions. With 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages. The culture is bold, curious, and creative, grounded in integrity, authenticity, and strong client relationships. Team members are encouraged to grow their careers while contributing to pioneering customer experiences.Role Description This is a full-time, on-site Sportswear Customer Service Representative (Bilingual) role based in sheikh zayed, Egypt. In this role, the representative supports a sportswear brand’s customers by responding to inquiries, resolving issues, and handling requests across phone, email, chat, and other channels in both Frenchh and English. Daily responsibilities include assisting with orders, returns, exchanges, product information, and sizing guidance, while following brand policies and procedures. The representative documents interactions accurately, escalates complex issues when needed, and works with internal teams to ensure timely resolutions. The role focuses on maintaining high levels of customer satisfaction, protecting brand standards, and meeting performance targets such as quality, efficiency, and responsiveness.Qualifications Ability to deliver strong customer service and support, with a focus on customer satisfaction.Skills in managing customer experience, including handling inquiries, complaints, and feedback with professionalism.Previous experience in customer service representative roles or contact center environments is preferred.Bilingual proficiency (French and English) B2 -C1 with clear verbal and written communication skills.Comfort using computer systems, CRM tools, and multiple communication platforms.Strong problem-solving abilities, attention to detail, and capacity to work in a fast-paced, target-driven environment.Ability to work on-site in Sheikh zayed , Egypt and to work flexible shifts, 24/7 including evenings, weekends, and holidays as needed.graduates only .