We are looking for a detail-oriented French Quality Assurance Analyst to join our team in One Kattameya. Location: Hybrid (One Kattameya, Cairo) – 2 days on-site per week.Key RequirementsExperience: Minimum of 6 months experience as a QA specifically within the BPO industry.Language Skills: Native or Fluent proficiency in both French and English.Technical Skills: Must be highly proficient in Microsoft Excel (data analysis) and PowerPoint (reporting/presentations).QA Expertise: Proven experience participating in and leading calibration sessions to ensure scoring consistency.Perks & Benefits Comprehensive Medical, Life, and Social Insurance coverage. Dedicated Transportation provided.ResponsibilitiesMonitor and evaluate interactions to ensure quality standards are met.Analyze performance trends and provide actionable feedback to operations.Prepare weekly/monthly quality reports using Excel and PowerPoint.Collaborate with team leads and clients during calibration sessions to align on quality benchmarks.
Teleperformance (TP) is a French multinational digital business services and customer-experience company. The group operates contact centers, content moderation, and back-office services in more than 90 countries, with multiple delivery sites in Egypt.
What you should know
High Transaction Volume: Processes approximately 50 million transactions annually across its platform
Vast Payment Network: Operates more than 3,000 retail touchpoints for digital services and payments
Digital Transit 101: Initially established its presence by focusing on the digitalization of public transportation ticketing systems