Front Office Manager

FRONT OFFICE MANAGEREgyptAbout Kerten HospitalityKerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.About The PropertiesThe House Residence Fouka Bay: The House Residence Fouka Bay is a beachfront lifestyle destination located along Egypt’s Mediterranean coast, approximately 200 km west of Alexandria and within easy reach of Cairo. The property features 40 fully serviced rooms, complemented by curated F&B outlets, vibrant communal spaces, and extensive landscaped areas. Guests can enjoy swimming pools distributed throughout the resort, water-sport activities, event and celebration spaces, and a lively clubhouse atmosphere. The House Residence Fouka Bay blends relaxed luxury with warm hospitality, positioning itself as a seasonal lifestyle hub for families and leisure travelers seeking a distinctive coastal escape.D-Bay by Cloud 7 is a beachfront destination located along Egypt’s North Coast, approximately 180 km west of Alexandria. The property comprises 30 seaside cabanas and features one signature restaurant, Charcood, offering a relaxed yet vibrant dining experience by the sea. Designed as a Cloud 7 lifestyle concept, D-Bay delivers a laid-back coastal atmosphere, combining casual luxury, curated experiences, and warm hospitality for leisure-focused travelers.Fouka Bay Bungalows by Cloud 7 is a tranquil lagoon-side retreat set within Fouka Bay on Egypt’s Mediterranean coast. The property features 32 cabanas/bungalows beautifully positioned around an outstanding lagoon and is complemented by one restaurant, Joontos. Designed for relaxed stays, the bungalows offer a serene lifestyle experience that blends nature, comfort, and Cloud 7’s signature approach to effortless hospitality.Il Monte Galala by Cloud 7 is a vibrant lagoon-centric lifestyle destination located in Sokhna, along the Red Sea coast, just 75 minutes from Cairo. The property features 153 thoughtfully designed cabanas, set around stunning crystal lagoons and complemented by curated F&B outlets, recreational facilities, and lively communal spaces. Designed as a year-round getaway, Il Monte Galala blends unique architecture, nature-driven design, and Cloud 7’s signature effortless hospitality. Positioned as a social and experience-led resort, it caters to families, couples, and young-at-heart travelers seeking a distinctive escape combining relaxation, activities, and a strong sense of community.About The RoleKEY RESPONSIBILITIESOversee all front office operations, including reception, reservations, concierge, and guest relations, ensuring smooth and efficient daily operations.Lead, train, and motivate the front office team to deliver consistently high service standards and memorable guest experiences.Ensure seamless check-in and check-out processes, accurate billing, and proper handling of guest accounts.Handle guest concerns and complaints promptly and professionally, maintaining high levels of guest satisfaction.Maintain accurate occupancy data, forecasts, reporting, and front office documentation.Collaborate closely with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure a seamless end-to-end guest journey.Implement, monitor, and continuously improve front office policies, procedures, and service standards in line with brand and company values.Monitor front office costs, staffing levels, and resource utilization to ensure operational efficiency.Use guest feedback, data, and digital tools to enhance service delivery, streamline operations, and improve team productivity.Foster a guest-focused, approachable, and service-driven front office culture, while mentoring and developing future hospitality leaders.Experience & SkillsBachelor’s degree in hospitality management or a related field.4–6 years of front office experience, with at least 2 years in a supervisory or managerial role.Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar).Strong problem-solving skills and ability to handle guest complaints with diplomacy.A passion for service and ability to inspire a team to deliver excellence.Fluent in English and Arabic.JOINING OUR TEAM MEANSCompetitive Compensation: A rewarding package tailored to your experience.Career Growth: Opportunities for advancement within our dynamic organisation.Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.Apply CRAFT YOUR CAREER. - Kerten Hospitality