German Operations Support Associate (Voice & Non-Voice)
Envision Employment Solutions · Posted 2026-07-21
DescriptionEnvision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions.Job Summary:We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.Responsibilities:Voice SupportHandle inbound and outbound calls from German-speaking customers.Resolve customer inquiries and provide accurate information.Deliver exceptional customer service while maintaining quality standards.Escalate complex cases to the relevant teams when required.Non-Voice SupportRespond to customer inquiries via email, chat, and ticketing systems.Process requests and update customer records accurately.Document customer interactions and case resolutions.Meet service level agreements (SLAs) and quality targets.Operations SupportFollow established processes, policies, and compliance requirements.Collaborate with internal stakeholders to resolve customer issues.Support continuous improvement initiatives and operational excellence.Meet productivity, quality, and customer satisfaction KPIs.RequirementsBachelor's degree preferred.Fresh graduates are welcome to apply.0–1 year of experience in customer service, operations, or BPO environments is an advantage.Strong communication and problem-solving skills.Ability to work in a fast-paced, multicultural environment.Language RequirementsMandatoryGerman Language Proficiency: Minimum B2 Level (CEFR).Strong verbal and written communication skills in German.Technical SkillsBasic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).Good typing and written communication skills.Experience with CRM or ticketing tools is a plus.Strong attention to detail and accuracy.Benefits:Professional training and development opportunities.Career growth within a global organization.Exposure to international clients and business environments.Inclusive, diverse, and collaborative workplace culture.
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs. We now successfully support some of the country’s largest businesses across the MENA regions. We have been immensely successful in creating a global network of highly adept intellig… read more