For one of our clients, a hospitality operating system for Egypt's North Coast, looking for someone who treats guest experience like it's personal.What you'll own:All guest communication from booking to checkoutReservation management across Airbnb, Booking.com, and our direct appPre-arrival coordination, check-in support, and issue resolutionOwner-facing updates when neededYou're the right fit if you:Speak fluent Arabic + English (written and verbal)Have 1–3 years in hospitality, STR, or customer-facing opsStay calm under pressure and solve problems before escalating themKnow what "response within 15 minutes" actually means, and live by itAre comfortable with WhatsApp, PMS tools, and Google Sheets at a minimumNon-negotiables: Integrity. Always.Office Location: Ard El Golf - Misr Gdedia