Kennah Stays is a growing hospitality and property management company based in Cairo. We're looking for a Guest Reservations & Experience Specialist to be the primary point of contact for potential and confirmed guests — from first inquiry to booked stay.What you'll do:Respond promptly and professionally to guest inquiries across all channels (Airbnb, Booking.com, Expedia, direct/website, WhatsApp, phone)Act as the main point of contact for potential guests — answering questions about property amenities, local attractions, and servicesCheck availability, calculate pricing, and process payments accuratelyConvert inquiries into confirmed bookings by guiding guests through the reservation processManage and optimize listings across OTA platforms (Airbnb, Booking.com, Expedia, etc.)Monitor calendars to avoid double bookings and ensure accurate availability across all channelsBuild rapport with guests to encourage direct bookings and repeat staysWhat we're looking for:Proven experience with OTA platforms (Airbnb, Booking.com, Expedia) — requiredStrong sales/conversion mindset with excellent communication skillsFluent in English and Arabic (spoken and written)Detail-oriented, organized, and comfortable managing multiple conversations at oncePrior experience in hospitality, reservations, or guest services preferredComfortable working flexible hours, including evenings/weekends when guest inquiries peakWhy join us: Be part of a fast-growing hospitality brand in Cairo where your ability to turn inquiries into bookings directly drives business growth.📩 Interested? Send your CV to hr@kennahstays.com or WhatsApp +201500810900Please mention " Guest Reservations & Experience Specialist" in the email subject line.