Leading and managing customer care functions for call center, To be responsible for the daily running and management of a call center to achieve excellent Customer service. Reporting and analyzing data to determine actions to enhance customer experience and managing the allocated resources to achieve the SLA'sResponsibilitiesManage daily operationsOversee multiple personnelHelp with onboarding and trainingQualificationsBachelor's degree or equivalent experienceMicrosoft Office (Outlook, Excel, Word, PowerPoint, etc.) OrganizedStrong leadership skills5+ years of experience in telecom industry
e& Egypt is a leading technology and investment group providing digital transformation, telecommunications infrastructure, and innovative digital services to individuals and businesses.
What you should know
30M+ Egypt Subscribers: Serves over 30 million subscribers across Egypt
Nationwide Footprint!: Operates more than 1,000 retail outlets and points of sale nationwide
2022 Global Rebrand: Rebranded from Etisalat Misr in 2022 to align with its parent company's global identity transition into a technology group