Human Resources Operations Manager

HR Manager – Site Operations | VXI Egypt (BPO Industry)Location: Cairo, Egypt Industry: BPO / Contact CenterPosition SummaryThe HR Manager – Site Operations is responsible for leading and managing all HR operational functions across the site, ensuring alignment with business objectives, employee engagement strategies, and company policies. The role focuses on driving HR excellence, operational efficiency, employee relations, and workforce support within a dynamic BPO environment.Key ResponsibilitiesLead and oversee daily HR site operations, ensuring efficient delivery of HR services and supportAct as the primary HR partner for Operations leadership and support functions across the siteManage employee relations matters including investigations, disciplinary actions, grievances, and conflict resolutionEnsure compliance with labor law, company policies, and internal HR proceduresDrive employee engagement initiatives to enhance retention, morale, and workplace culturePartner with Operations and Workforce Management teams to support staffing and organizational needsOversee performance management processes including coaching, action plans, and employee development initiativesMonitor HR metrics including attrition, absenteeism, retention, and employee engagement trendsSupport organizational restructuring, promotions, transfers, and workforce changesEnsure smooth onboarding and offboarding processes for employeesLead and develop HR site teams to ensure operational excellence and service qualityCollaborate with Recruitment, Training, Payroll, and other stakeholders to support business objectivesSupport audits and maintain accurate HR documentation and recordsKey Performance Indicators (KPIs)Employee Retention & AttritionEmployee Engagement ScoresAbsenteeism & Attendance TrendsHR Service Delivery EfficiencyCompliance & Audit ReadinessEmployee Relations Resolution TimelinesRequirementsBachelor’s Degree in Human Resources, Business Administration, or related fieldMinimum 5–7 years of experience in HR Operations / HR ManagementPrevious experience within the BPO / Contact Center industry is highly preferredStrong knowledge of labor law and HR operational practicesProven experience handling employee relations and site operationsStrong leadership, communication, and stakeholder management skillsStrong analytical and problem-solving abilitiesAbility to work in a fast-paced and dynamic environmentPreferred QualificationsExperience supporting large-scale operational sitesExposure to workforce planning and organizational developmentHR certifications are a plusCore CompetenciesHR Operations ManagementEmployee RelationsStakeholder ManagementConflict ResolutionEmployee EngagementPerformance ManagementLeadership & Team DevelopmentProblem Solving & Decision MakingWork EnvironmentFast-paced, operationally driven BPO / Contact Center environmentOnsite role with high interaction across departments and leadership teams