Key ResponsibilitiesHandle incoming customer inquiries (calls, walk-ins, WhatsApp, Social Media )Support and coordinate with the outdoor sales teamPrepare quotations and follow up on offersProcess orders and ensure accurate data entryMaintain strong relationships with existing customersAssist in achieving monthly sales targetsFollow up on pending orders and paymentsProvide product knowledge to customers 1–3 years of experience in sales (preferably retail or footwear)Strong communication and negotiation skillsGood command of Microsoft ExcelAbility to work under pressure and meet targetsOrganized and detail-orientedExperience with CRM systems is a plusKPIs Monthly sales target achievementNumber of handled leadsConversion rateOrder accuracyCustomer satisfaction