About the role The IT Support Lead provides Level 1 and Level 2 technical support to employees, ensuring timely resolution of hardware, software, and basic network issues.In addition to hands-on support responsibilities, this role leads and supports two IT Support Specialists by helping coordinate daily operations, providing guidance, and promoting service excellence across the IT support function.This role supports users both remotely and on-site, manages tickets through a structured service desk model, and contributes to a reliable, well-documented IT support operation. As part of a global IT team, the role works across modern enterprise tools including Microsoft 365, Intune, Defender, JAMF, and Jira Service Management.What You’ll Do Provide Level 1 and Level 2 IT support for hardware, software, and network-related issues.Lead and support two IT Support Specialists in daily operations and ticket management. Coordinate and prioritize support requests to ensure timely resolution and SLA adherence.Act as an escalation point for complex technical issues and ensure proper documentation.Troubleshoot and support laptops, mobile devices, and enterprise applications.Manage device setup, deployment, onboarding, replacements, and hardware refresh activities.Support Microsoft 365, Intune, JAMF, Defender, and remote support tools.Perform basic network troubleshooting and support meeting room/AV equipment.Maintain accurate IT asset inventory and ensure audit-ready documentation.Contribute to ITSM processes, continuous improvement initiatives, and knowledge sharing within the team.What You’ll Bring 5+ years of proven experience in IT support or a related field, ideally in a corporate environment.Bachelor’s degree (or equivalent) in information technology or computer science.Familiarity with Microsoft Office 365, Azure, MS Defender, JAMF, Intune, and basic networking.Strong problem-solving skills, customer service focus, and the ability to manage multiple priorities. Excellent communication skills, with an ability to explain technical issues to non-technical users.Fluent in English is a must.Vendor management experience is a plus.Professional certification like CompTIA A+ or equivalent is preferred but not required.Why Join Us Be part of a global and collaborative IT environment supporting teams across multiple regions.Work with modern enterprise technologies including Microsoft 365, Intune, JAMF, Defender, Meraki, and Jira Service Management.Contribute to delivering an exceptional employee IT experience while driving continuous improvement initiatives.Grow your career through hands-on exposure to diverse technologies, learning opportunities, and a supportive team culture.