IT Help Desk

Provide first-level technical support to end-users for hardware, software, and network-related issues in an onsite environment.Respond to help desk tickets, phone calls, and emails in a timely and professional manner.Diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, printers, and other IT equipment.Install, configure, and maintain operating systems, applications, and peripheral devices.Escalate complex technical problems to higher-level IT staff or external vendors as needed.Document all support activities, solutions, and user interactions in the help desk ticketing system.Assist in the setup and support of meeting rooms, projectors, and audio-visual equipment for staff and guests.Maintain inventory of IT assets and ensure proper tracking of equipment issued to employees.Educate users on best practices for IT security, data protection, and software usage.Participate in IT projects, upgrades, and routine maintenance tasks as assigned. 2-3 years of proven experience in an IT help desk or technical support role.Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.Experience with troubleshooting hardware, software, and network connectivity issues.Excellent verbal and written communication skills for effective user support.Ability to prioritize and manage multiple tasks in a fast-paced, onsite environment.Customer-focused attitude with a commitment to delivering high-quality service.Familiarity with help desk ticketing systems and remote support tools.Basic understanding of IT security principles and data privacy.Willingness to work flexible hours, including weekends or holidays as required.Strong problem-solving skills and attention to detail.