Soft Skills & Other RequirementsStrong communication skills in English, both spoken and written.High troubleshooting capacity, customer focus, and timely response to user requests.Time management and ability to work independently and in teams.Willing to work from 6th October factory (on-site presence required).ResponsibilitiesProvide first and second line technical support for factory systems (hardware, software, and networks).Administer and maintain business-critical IT services (user accounts, access control, network shares).Deploy, monitor, and update endpoints; ensure IT security and compliance standards are met.Coordinate with central IT for project rollouts, upgrades, and incident escalation. Core RequirementsBachelor’s degree in information technology, Computer Science, or related field.Minimum 3 years hands-on experience in IT systems support, preferably in FMCG, manufacturing, or similar settings.Direct experience supporting Windows systems, Active Directory, and Microsoft 365.Proficient with network management (LAN/WAN, VPN), cybersecurity fundamentals, and troubleshooting enterprise applications and hardware.Familiarity with endpoint protection, patch management (e.g., CrowdStrike, SCCM), and backup solutions.Optional but AdvantageousExperience with factory automation.Previous FMCG sector experience or understanding of factory IT workflow