About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Lebanon, Qatar, and Kuwait from our Dubai-based headquarters.About Role: We are looking for a skilled Junior Al Support & Training Specialist. The role focuses on managing customer communications through mass email and SMS campaigns, supporting AI automation processes, and preparing reports and content. This is a flexible position requiring 6 hours of work daily, with availability on weekends if needed (on-call basis).Key Responsibilities:Support AI-driven automation workflows for communication and marketingPrepare accurate reports and performance dashboards on campaign resultsWrite and edit articles, updates, and communication materialsEnsure message compliance, accuracy, and delivery successProvide minimal direct customer communication if requiredCollaborate with internal stakeholders to align messaging and automation processesRequirementsExperience with email marketing tools, SMS platforms, and automation systemsKnowledge of AI automation tools is a strong advantageStrong reporting, analytical, and organizational skillsExcellent written communication in English and ArabicPrior experience in digital marketing, customer communication, or automation preferredAbility to operate an Intercom system will be a huge advantageBenefitsA dynamic and inclusive work environmentThe opportunity to work with a leading ticketing provider in GCCA chance to contribute to the entertainment industry and help shape experiences for thousands of users