We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. You will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which include the build-out of new workflows, as well as updates and support/repairs of existing critical, time-sensitive internal and B-2-B data transfers.Your responsibilities would include:Level 3 Support: Act as the primary point of contact for escalated cases from Level 2 support, demonstrating a high level of technical proficiency and problem-solving skills.Technical Troubleshooting: Diagnose and resolve complex technical issues related to Linux systems, SQL databases, and other IT infrastructure components.Case Management: Effectively manage and prioritize escalated cases, ensuring timely resolution and providing detailed documentation of the troubleshooting and resolution process.Collaboration: Work closely with Level 2 support engineers, system administrators, and other IT teams to share knowledge, collaborate on solutions, and contribute to continuous improvement efforts.Emergency Response: Act as a point of contact during critical incidents, participating in on-call rotations, and providing rapid response to ensure minimal downtime and optimal system performance.Incident Root Cause Analysis: Conduct thorough root cause analyses for escalated incidents, identifying underlying issues and proposing preventive measures to minimize the recurrence of similar problems.Performance Optimization: Proactively identify opportunities for performance optimization, system enhancements, and process improvements to ensure the reliability and efficiency of our IT systems.Documentation: Create and maintain comprehensive documentation of systems, procedures, and troubleshooting steps to facilitate knowledge sharing and training.RequirementsBS degree in Information Technology, Computer Science, or a relevant fieldUnderstanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…)Ability to create ad-hoc SQL queries (DB2, MySQL, SQL server...)Basic Microsoft Office skills.Past experience with Point-of-Sale systems is a plus.Understanding of environmental variables.Knowledge of XML.Scripting in Perl and Shell are desired.Intermediate JavaScript for batch workflows (Just file operations)Excellent verbal and written English communication skills.