About Bosta:Launched in 2017, Bosta is an overnight delivery provider for e-commerce companies in Egypt. We leverage technology to empower businesses, aiming to disrupt the logistics industry by offering a comprehensive delivery solution. Our advanced systems allow businesses to track and connect with couriers, ensuring swift and efficient order delivery.About The Role:The Hub Manager is fully responsible for overseeing all aspects of the hub’s operations from A to Z. This includes ensuring that all parcels are received, processed, and dispatched correctly and on schedule. The Hub Manager will coordinate with team members and staff to maintain workflow efficiency while achieving operational targets, and they will be accountable for the team’s performance and overall hub performance.Job Code :New 2026OPER-587Job Responsibilities: Responsible for the Hub infrastructureResponsible for the financial management in the hub and manage the cash flowCarry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job descriptionEnsure that the achievement and records are consistently kept across the Hub daily workflowMonitoring the stars and the hub members salaries, bounce and deductionsResponsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accuratelyEnsure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the starsMaintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days)Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA)Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility teamFollowing up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basisFollowing up the “Freshdesk” and ensure resolving the assigned tickets within the agreed SLA on a daily basisFollowing up on the hub members and Coaching them to improve and to recognise and achieve their capacitiesBe an effective role model to other staff members in the hubCreate a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members General all monthly, quarterly, annual Hub Reports. Job Qualifications: Bachelor’s degree Minimum of 5-7 years of experience in logistics, shipping, or warehouse management, with at least 3 years in a managerial roleProficient in English Proven ability to lead and motivate a diverse team, fostering a collaborative and results-oriented environmentStrong verbal and written communication skills for effective interaction with team members, management, and customers Exceptional analytical and problem-solving skills to efficiently address operational challenges Capacity to adapt to changing priorities and thrive in a fast-paced environmentWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.