Company DescriptionVitacare-MENA is a leading organization committed to providing high-quality dietary supplements products across the Middle East and Africa region. The company focuses on improving the lives of its customers by delivering innovative solutions tailored to their health and wellness needs. Vitacare-MENA values professionalism, customer satisfaction, and excellence in every aspect of its operations. Based in Cairo, Egypt, the company is dedicated to creating impactful experiences and fostering strong relationships with clients.Role DescriptionWe are looking for a proactive and business-minded professional to manage and follow up on leads from different sources, communicate with potential clients across all platforms, and support campaign execution.QualificationsRespond to leads from all channels ,WhatsApp ,Instagram ,Facebook ,Emails and event-generated contactsQualify leads and understand their needsFollow up consistently to move leads forwardTransfer qualified clients to the assigned Account ManagerSupport sending WhatsApp and email campaignsUpdate and maintain lead data in ExcelPrepare simple reports on performance and resultsRequirementsMust-HaveVery good in Arabic and English (written and understanding)Strong communication and interpersonal skillsOrganised and detail-orientedAbility to handle multiple conversations efficientlyBasic to intermediate Excel skillsPreferredExperience in customer communication, sales, or digital marketingExperience with social media and messaging platformsBasic understanding of lead management or sales processProfile We Are Looking ForFast and responsiveProfessional and persuasiveStructured and reliableBusiness-minded (not just replying — understands value and conversion)KPIs Response time to incoming messagesNumber of leads handled dailyLead qualification accuracyFollow-up consistencyData accuracy in reportsCampaign follow-up performance