Company DescriptionVitacare-MENA is a leading organization committed to providing high-quality dietary supplements products across the Middle East and Africa region. The company focuses on improving the lives of its customers by delivering innovative solutions tailored to their health and wellness needs. Vitacare-MENA values professionalism, customer satisfaction, and excellence in every aspect of its operations. Based in Cairo, Egypt, the company is dedicated to creating impactful experiences and fostering strong relationships with clients.Job DescriptionWe are looking for a smart, organized, and proactive team member to handle client communication, lead follow-up across different channels.This role is suitable for candidates who are skillful or experienced in customer service, client communication, indoor sales, or related roles.ResponsibilitiesCommunicate with clients through WhatsApp, Instagram, Facebook, and emailFollow up on leads and customer inquiriesHandle social media moderation and client responsesMake potential client calls when neededPrepare price lists Update Excel sheets and organize customer dataSupport reporting and performance analysisCoordinate with the marketing and account management teamsRequirements Good English Good communication skills Good Excel skills Professional and responsive attitudeAbility to handle multiple conversations efficiently Understanding of social media platforms and moderationPreferred Experience in customer service, indoor sales, or similar roles Experience using social media platforms, emails and WhatsApp BusinessWhat We Are Looking ForSmart and professional personality Fast learner and detail-orientedOrganized and reliableBusiness-minded with good communication skills