The Learning Associate is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Learning Associates evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.Key job responsibilitiesAct as a supervisor for Instructors and Peer Trainers with new hiresDeliver Instructor training, observation and coachingEnsure training records are kept up to date through the consoleEnsure training materials are kept and delivered against the standard and provide a positive learning experienceUse and analyze data on a daily basis to improve New Hire (NH) learning experienceFeedback to Instructors and Peer Trainers on their delivery NH groups performanceAll tests/ audits are completed and responses are trackedOrganize (Instructors assignment) and monitor cross training for the operations to support peak skill requirementsWork with operations on a skill matrix to highlight gaps for critical role trainingSupport operations with the delivery of critical role trainingImprove processes from gathering feedback and analyzing dataSupport the recruitment of Instructors and Peer TrainersAttend meetings when required and provide information requiredWork in partnership with the agency managers to improve new hire performanceSupport projects with feedback and improvementsPreferred qualifications1+ years of Microsoft Office products and applications experience English level B2 – Upper-Intermediate, Comfortable in professional setting, Customer-facing roles, written & spoken communication Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)- Experience with written and verbal communication and presentation- High school diploma or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.