Manager - Training & Quality Manager

Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.SutherlandUnlocking digital performance. Delivering measurable results.Job DescriptionWe are seeking a highly skilled and motivated Training & Quality Manager to join our team. In this dual role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.Design, develop, and implement comprehensive training programs to enhance employee skills and performanceConduct training needs assessments and create tailored learning solutions for various departmentsManage and maintain the organization's quality management system, ensuring compliance with industry standardsLead quality assurance initiatives and continuous improvement projectsDevelop and track key performance indicators (KPIs) for both training effectiveness and quality metricsConduct regular quality audits and implement corrective actions as neededCollaborate with department heads to identify training needs and quality improvement opportunitiesIdentify opportunities to improve processes, tools, and methodologies that drive efficiency and performanceMentor and guide team members in both training and quality management practicesLead, develop, and manage both Training and Quality teams, ensuring strong bench strength and succession planningStay updated on industry trends and best practices in training methodologies and quality managementPrepare and present reports on training outcomes and quality performance to senior managementManage relationships with internal and external stakeholders, providing regular updates on training effectiveness, quality performance, and key initiativesPartner cross-functionally (Service Delivery, Ops Excellence, Talent Acquisition, Workforce Management, and HR) to align on priorities and drive resultsFoster a culture of continuous learning, accountability, and high performanceQualificationsBachelor’s degree in any field (Master’s/MBA preferred)Minimum 5-7 years of experience in training and quality management rolesProven track record in developing and implementing successful training programsStrong knowledge of quality management systems and process improvement methodologiesExcellent project management skills with the ability to manage multiple initiatives simultaneouslyAdvanced analytical and problem-solving skillsOutstanding communication and presentation abilitiesStrong leadership skills with experience in team managementProficiency in learning management systems and quality management toolsCertifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferredIn-depth knowledge of industry standards and best practices in training and quality managementAbility to adapt to changing priorities and work effectively in a fast-paced environmentExcellent interpersonal skills with the ability to build relationships across all levels of the organizationAdditional InformationAll your information will be kept confidential according to EEO guidelines.