Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.Our technology mirrors our people - Smart, Innovative & Forward ThinkingTo maintain competitive advantage as we grow, we are currently looking for new Merchant Enablement Officer:Job Purpose:The Merchant Enablement Officer will assist the Merchant Enablement team in ensuring efficient communication, system updates, and coordination with internal and external stakeholders. This role provides an opportunity to gain hands-on experience in merchant operations, compliance processes, and system management within a dynamic work environment.Responsibilities:Communicate effectively with the coordinators' team and Compliance team to facilitate the verification process.Handle communication with Acquirer Banks for change requests and monitor stock availability.Process mailbox requests daily, including updating merchant data on the system and managing feature additions or cancellations.Assist in tracking and resolving merchant-related issues in coordination with relevant teams.Support the preparation of reports and documentation for merchant operations.Ensure compliance with company policies and industry regulations during the merchant enablement process.Collaborate with internal teams to streamline onboarding processes and improve operational efficiency.Maintain accurate records of onboarding activities and update systems as needed.Provide timely and accurate responses to inquiries from internal and external stakeholders.Requirements:2-5 Years of relevant experienceStrong communication skills (must).High attention to detail and organizational skills (must).Basic knowledge of merchant services and systems (preferred).Problem-solving skills and the ability to work in a fast-paced environment.Our values guide how we think and act - They describe what we care about the mostCustomer first - It’s embedded in our design thinking and customer service approachOpen - Openness allows us to constantly improve and evolveReal - No jargon and no excuses!Bold - Constantly challenging ourselves and our way of thinkingResilient – If we fail, we bounce back stronger than beforeCollaborative - We know that we can achieve a lot more as a teamWe are changing lives by constantly striving for a better solutionClick apply below and become part of the Geidea story
We are on a mission to help merchants start, run and grow their businesses.
What you should know
Dominant Market Share: Captured 50% of Saudi Arabia's point-of-sale market within just two years of launching its first certified terminal
Massive Payment Network: Operates a network of approximately 700,000 payment terminals and ATMs across the region
2 First Licenses: Became the first fintech in Saudi Arabia to obtain a payment institution license and a non-bank merchant acquiring license
How they work
Infrastructure means reliability first — Payment systems can't be interesting at the cost of being unreliable — engineering and product decisions are made with uptime and trust as the primary constraints
Merchant churn is the failure metric — Acquiring a merchant matters less than keeping them — the business model only works when merchants see real value and stay