Moderation Specialist

Job Title: Moderation SpecialistDepartment: MarketingLocation: Madinaty, Cairo, EgyptEmployment Type: Full-TimeJob SummaryWe are seeking a detail-oriented and responsible Moderation Specialist to join our Marketing team. The role is responsible for monitoring and moderating user-generated content across digital platforms, social media channels, and online communities to ensure compliance with company policies, community guidelines, and platform standards while maintaining a positive user experience.Key ResponsibilitiesMonitor and moderate content across social media platforms and digital channels.Review user comments, messages, posts, and reported content to ensure compliance with company guidelines.Remove, flag, or escalate content that violates policies, community standards, or legal requirements.Respond to customer inquiries, comments, and messages in a professional and timely manner when required.Escalate critical, sensitive, or high-risk cases to the appropriate stakeholders.Track moderation activities and maintain accurate records of actions taken.Identify trends, recurring issues, and potential risks affecting the brand's online presence.Collaborate with Marketing, Customer Service, and other departments to address content-related concerns.Support the management and growth of online communities by encouraging positive engagement.Ensure moderation decisions are consistent and aligned with company standards and brand values.RequirementsBachelor's degree in Marketing, Business Administration, Mass Communication, or a related field.1–3 years of experience in Content Moderation, Social Media Management, Community Management, or a related role.Excellent written communication skills in Arabic and English.Strong attention to detail and ability to make sound judgments.Familiarity with social media platforms and digital communication channels.Strong organizational and time-management skills.Proficiency in Microsoft Office applications.Preferred QualificationsPrevious experience in social media moderation or community management.Experience using moderation, CRM, or ticketing systems.Understanding of digital marketing and social media best practices.CompetenciesAttention to DetailCommunication SkillsProblem SolvingCritical ThinkingTime ManagementCustomer FocusAccountabilityTeamwork