About e& CX SolutionsIt’s one of Etisalat affiliates that offers business process outsourcing services. With Our highly skilled team, cutting-edge technology, and a decade of expertise in empowering business growth, we enable you to optimize operations and enhance customer experiences. e& global services in Egypt cater excellence to your ever-changing lifestyle and ever-expanding demands – covering not only business process outsourcing, but a wide collection of services that suit your various needs. We will continue to be your trusted companion and consultant, enabling connectivity and everything beyond, accelerating the digital world and pioneering future-forward spaces.Job Description:Lead the execution of End of Support (EoS) Links Swap Project across the network, ensuring the company target and time plan, also enhancing the network quality & customer experience accordingly.Job Responsibilities:Lead the execution of EoS links swap project across assigned regions.Ensure smooth migration and replacement of legacy links with minimal customer/service impact.Identify project risks, operational challenges, and service impact scenarios to develop the mitigation plan.Monitor the project KPIs.Act as technical support to field operation teams.Follow up dismantle of old links ensuring safe and healthy return to the warehouses.