Role Objectives:The Logistics Coordinator – Food is responsible for managing daily delivery operations within assigned zones to ensure smooth and efficient order fulfillment. The role focuses on monitoring Delivery Associate (DA) performance, resolving on-ground challenges, managing vendor-related issues, and ensuring adherence to service-level standards (SLAs).Roles & Responsibilities:Daily Operations Management:Oversee daily field operations and ensure readiness of Delivery Associates.Track performance metrics such as attendance, login rates, acceptance, on-time pickup, and delivery completion.Identify and address operational bottlenecks such as vendor delays, traffic issues, or app challenges.DA Standards & Compliance:Conduct pre-shift checks for appearance, equipment, and app readiness.Perform spot audits and ensure adherence to safety and conduct guidelines.Issue Handling & Support:Serve as the first point of contact for DA-related issues such as device or vehicle failures and order disputes.Coordinate with relevant teams for quick resolutions and redeployments.Vendor Complaints Management:Log and investigate vendor complaints, ensuring timely resolution within SLA.Collaborate with Vendor Operations to identify recurring issues and prevent reoccurrence.Routing & Dispatch Support:Validate delivery assignments and ensure efficient dispatching.Support real-time adjustments during peak hours to maintain performance targets.Reporting & Documentation:Maintain daily logs for attendance, incidents, vendor tickets, and compliance checks.Prepare end-of-day and weekly performance summaries.Required Education, Knowledge, and Skills:Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.1–2 years of experience in logistics, delivery operations, or last-mile coordination (preferably in FMCG or e-commerce).Understanding of delivery operations and logistics workflows.Familiarity with route planning, dispatching systems, and performance tracking tools.Problem-solving mindset and ability to respond quickly to on-ground challenges.Good organizational and multitasking skills.Proficient in Microsoft Excel and data reporting.Team player with a proactive and adaptable attitude.
Transportation, Logistics, Supply Chain and Storage
Breadfast delivers all your bakeries, fruits, veggies, groceries and household essentials in minutes.
What you should know
Private Label Leader!: Manages a vertically integrated supply chain where private-label goods account for 40% of grocery sales!
Bread: The first product Breadfast delivered was Eish Baladi, the most basic component of the Egyptian grocery list
If the household needs it, Breadfast delivers it!: Breadfast customers can fulfill all their needs from bread, hot coffee, hot pizzas to medicine, private chefs, bull payments, hotel bookings and much more...
How they work
Customers First — We understand that our customers rely on us for their everyday essentials, and we approach this responsibility with a profound commitment. Rather than just a service provider, we see ourselves as a reliable friend, always there and ready to go the extra mile to surpass our customers' expectations.
Everyone Matters — We truly believe that every individual is important and strive to create a workplace where everyone feels valued and respected. Through empathy and understanding, we acknowledge each team member's unique contributions and challenges, fostering a solid foundation for success and teamwork.
Recent update
Breadfast partners up with Al Ahly FC!. What a moment for football and for every fan who lives for the game. As Al Ahly FC celebrates another remarkable victory, Breadfast proudly stands as an Official Partner, two local champions driven by excellence, ambitio…