Role Objectives :As a Logistics Manager, you will be responsible for optimizing the performance, efficiency, and experience of our delivery associate network. You will oversee fleet management, logistics execution, performance management, and live operations to ensure a seamless delivery service. Your focus will be on improving delivery speed, cost efficiency, delivery associate retention, and service quality in a fast-paced, high-growth environment.Roles & Responsibilities :Delivery Associate Fleet Management & Performance :Oversee delivery associate recruitment, onboarding, and training programs to ensure a high-quality delivery network.Manage delivery associate allocation and shifts to optimize fleet availability across peak and off-peak hours.Monitor delivery associate KPIs (e.g., delivery time, order fulfillment rate, customer satisfaction) and implement performance improvement strategies.Develop incentive structures to motivate and retain high-performing delivery associates while improving overall efficiency.Ensure compliance with safety, legal, and operational guidelines for the fleet.Maintain strong engagement with the delivery associate community through regular communication, feedback sessions, and support initiatives.Delivery Operations & Logistics Execution :Oversee on-ground logistics operations, ensuring smooth coordination between all stakeholders.Monitor real-time order dispatching, identifying bottlenecks and optimizing routes for improved efficiency.Implement delivery associate utilization strategies, reducing idle time while balancing demand and availability.Work closely with tech teams to improve fleet tracking, delivery associate app usability, and dispatch algorithms.Collaborate with customer service to handle escalations related to delivery failures or delays.Process Optimization & Cost Control :Analyse operational data to identify inefficiencies and implement process improvements.Manage fleet costs, fuel efficiency, and asset utilization to drive cost-effective operations.Develop contingency plans for high-demand periods, weather disruptions, and operational risks.Liaise with external vendors for fleet services, insurance, and safety equipment.REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS :10+ years of experience in last-mile logistics, fleet management, or delivery operations.Strong analytical skills with the ability to use data-driven insights to optimize operations.Hands-on experience managing large-scale delivery fleets in fast-paced environments.Knowledge of route optimization, real-time dispatching, and delivery associate engagement strategies.Excellent leadership, communication, and problem-solving skills.Ability to work under pressure and adapt to dynamic operational challenges.Proficiency in Excel, SQL, or operational analytics tools is a plus.
Transportation, Logistics, Supply Chain and Storage
Breadfast delivers all your bakeries, fruits, veggies, groceries and household essentials in minutes.
What you should know
Private Label Leader!: Manages a vertically integrated supply chain where private-label goods account for 40% of grocery sales!
Bread: The first product Breadfast delivered was Eish Baladi, the most basic component of the Egyptian grocery list
If the household needs it, Breadfast delivers it!: Breadfast customers can fulfill all their needs from bread, hot coffee, hot pizzas to medicine, private chefs, bull payments, hotel bookings and much more...
How they work
Customers First — We understand that our customers rely on us for their everyday essentials, and we approach this responsibility with a profound commitment. Rather than just a service provider, we see ourselves as a reliable friend, always there and ready to go the extra mile to surpass our customers' expectations.
Everyone Matters — We truly believe that every individual is important and strive to create a workplace where everyone feels valued and respected. Through empathy and understanding, we acknowledge each team member's unique contributions and challenges, fostering a solid foundation for success and teamwork.
Recent update
Breadfast partners up with Al Ahly FC!. What a moment for football and for every fan who lives for the game. As Al Ahly FC celebrates another remarkable victory, Breadfast proudly stands as an Official Partner, two local champions driven by excellence, ambitio…