The Operations Associate supports the day-to-day execution of business operations, revenue operations, and coordination with external vendors and partners. This is a hands-on, execution-focused role for someone who wants to be the operational layer at a SaaS company by doing the work: keeping systems accurate, tracking vendor and contract commitments, supporting reporting and process administration, and serving as a reliable point of coordination across Finance, Revenue, IT, and Compliance. The ideal candidate will own problems no one else claims - and returns with solutions, not status updates. The role works closely with the Revenue, IT, Security & Compliance, and HR functions.Key Responsibilities:Revenue & Business Systems Support● Ensure revenue system and tool hygiene, aligning user access, licenses, and contracts across our existing tech stack: Salesforce, Jira, Confluence, Claude, Zendesk, and MS365● Support revenue and go-to-market motions by configuring tools and working across departments to achieve timely outcomes● Support content updates to the company website at Editor level, coordinating with Revenue and Marketing stakeholders● Own website updates, web forms, lead capture, routing, and tracking.Vendor & Contract Coordination● Track vendor renewal dates, contract terms, and open action items; maintain the vendor and contract tracker, and manage auto-renewals.● Own the consolidation of SaaS tools based on targets set by the executive team.● Support execution of the Vendor Management Policy and User Access Reviews — collecting documentation and coordinating reviews on a quarterly cadence (risk classification decisions remain with the Security & Compliance Officer)● Assist with SaaS tool inventory and cost-tracking as part of the ongoing vendor consolidation effort.IT & Documentation Support● Assist with new-hire and departing-employee logistics (equipment coordination, account provisioning requests routed to IT, scheduling) under the direction of IT.● Maintain internal IT process documentation and playbooks as owners update their procedures.General Operations● Coordinate cross-functional meetings, transition syncs, and follow-up tracking for Operations-led initiatives.● Prepare recurring internal reporting for the Executive Leadership Team and other stakeholders.● Take on ad hoc projects as operational needs evolve .What We're Looking For● 2–3 years of experience in an operations, revenue operations, business systems, or similar administrative/coordination role. Experience at a SaaS company is required.● Ability to work in a fast-paced and highly collaborative environment. This role is highly visible and works closely with the executive team.● Familiarity working with Microsoft 365/Teams/SharePoint, Claude, Salesforce, Jira, and Confluence.● Clear written communicator, comfortable coordinating across Finance, Revenue, IT, and Compliance stakeholders.● Creative thinker who is willing to re-work existing solutions to find the best outcome.
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Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
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