Primary Responsibilities:· Respond to customer issues, and inquiries through phone, email, or chat. · The ability to prioritize and manage several different tasks at once· Support partners and customers while providing first rate customer service · Improve partner and customer satisfaction by improving responsiveness and anticipating their needs· Manage and solve platform issues using little to no supervision· Think critically to reproduce and resolve problems· Document all aspects, including reproductions and resolutions within the support ticketing system· Own escalated issues and drive them through to resolution by working with appropriate teams· Work on-call after-hours support rotations as required· Other duties as assigned Requirements:· 1-3 years of experience working in Technical Support.· Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams· Strong analytical, problem solving and troubleshooting skills· High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs.· Team player and Fast learner – New environment and processes
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.