We Are Hiring: Are You the Dynamic Force We’re Looking For?We aren't looking for a typical, run-of-the-mill assistant. We are seeking an extraordinary, sharp, and highly driven individual who wants to be the ultimate backbone of a thriving educational brand. If you thrive under high ownership, love connecting with people, and want a role where your work truly matters—this is your call to step up!Job Title: Operations & Customer Relations CoordinatorLocation: Cairo, Egypt (Hybrid)Job Type: Full-timeCompany DescriptionMatheology is an education-focused organization dedicated to making mathematics more accessible, engaging, and practical for learners. Specializing in high-performance mathematics preparation (including the IGCSE system), Matheology supports students, parents, and academic institutions in achieving measurable learning outcomes. We foster a collaborative culture where data, student performance metrics, and a premium customer experience guide every decision.Role DescriptionThe Operations & Customer Relations Coordinator is a full-time hybrid role based in Cairo, Egypt. This role acts as the operational backbone and the primary face of the organization, managing day-to-day activities to ensure flawless service delivery.You will serve as the central hub of communication—managing the entire student lifecycle from registration to active retention. You will be responsible for explaining our educational system clearly to prospective parents and students, managing the registration pipeline, and handling inquiries across WhatsApp, phone calls, and official channels. Internally, you will coordinate workflows, maintain student databases, and oversee internal support staff (data assistants and student supervisors).The ideal candidate is a high-ownership, fiercely independent professional who takes pride in the quality of their execution, allowing our instructional leadership to focus entirely on teaching.Key ResponsibilitiesSystem Consultation & Registration: Act as the primary guide for incoming leads. Confidently and clearly explain our teaching methodology, course structures, and system requirements to prospective parents and students. Manage the end-to-end registration and onboarding process.Stakeholder Communication: Manage official communication channels (primarily high-volume WhatsApp and phone calls). Answer parent inquiries, handle school administration coordination, and follow up on student progress with a premium, empathetic tone.Operations & Data Management: Maintain absolute accuracy in student records, attendance sheets, and performance databases using Microsoft Excel/Google Sheets. Generate and distribute clear progress reports.Team Coordination: Oversee and sync workflows for internal support assistants (Excel handlers, office-hours staff, and supervisors) to ensure tasks are completed flawlessly and on time.Core Expectations & Work Culture (What We Are Looking For) We operate a high-performance educational system where consistency directly impacts student futures. We look for candidates who embody the following pillars:High Availability & Responsiveness: You are highly accessible during peak operational hours to handle pressing inquiries from parents, schools, or the internal team.Absolute Independence & Accountability: You do not wait to be told what to do. You take complete ownership of your tasks, solve problems autonomously, and act as a reliable "mirror" to the founder.Uncompromising Quality of Work: You pay fanatic attention to detail. Data sheets, reports, and messages sent out are accurate, professional, and double-checked.Professional Resilience & Integrity: You treat commitments as absolute. We value a workplace free of personal excuses, blame-shifting, or unexplained delays. You deliver on your responsibilities consistently and professionally.QualificationsExceptional Communication Skills: Fluent, articulate, and professional written and verbal communication in both Arabic and English. Ability to switch between a warm client-facing tone and a sharp administrative tone.Meticulous Organization: High proficiency in spreadsheet management (Excel/Google Sheets) and documentation tools (Word).Problem-Solving Autonomy: Proven track record of managing high-volume communication (specifically WhatsApp) and prioritizing tasks under pressure without constant supervision.Educational Sector Familiarity: Previous experience in registration, sales, customer support, or operations—ideally within the IGCSE or international school ecosystem—is highly preferred.Education: Bachelor’s degree in Business, Education, Communications, or a related field, or equivalent practical experience.Join Our Team!We are looking for more than just an employee; we are looking for a true partner in growth.If you are ready to take high ownership, streamline our operations, and build lasting relationships with our community, we are waiting for you to join us. Come add your unique fingerprint to the Matheology journey and help us shape the future of math education!