Operations Director (Healthcare & Medical Education)

Location: Nasr City, Egypt | Full-Time | On-siteAt 5 Quarters, we're not looking for someone to simply manage operations.We're looking for a leader who can build them.As one of Egypt's growing healthcare education organizations, we deliver clinical training inside partner clinics, hands on educational programs, and professional development for healthcare professionals.We're entering our next stage of growth and are searching for an Operations Director who can transform operations into a scalable, data driven, high performance system.Your MissionWithin your first 90 days, you will be expected to:Assess our current operational structure and identify improvement opportunities.Build and standardize operational workflows and SOPs.Strengthen accountability across operational teams.Improve communication and coordination between Operations, Sales, Marketing, Finance, and Academic teams.Develop clear KPIs and operational dashboards.Create a culture of ownership, discipline, and continuous improvement.This role is for someone who enjoys solving complex operational challenges and building systems that continue to perform as organizations grow.What You'll LeadClinical Training OperationsOn-site Educational ProgramsScheduling & Resource PlanningOperational Quality & ComplianceTeam Leadership & DevelopmentOperational Reporting & Performance ManagementWhat Success Looks LikeYour performance will be measured by outcomes not activity.Internal Performance IndicatorsOperational efficiencySOP implementation and complianceSchedule adherenceOperational issue resolution timeTeam productivity and retentionProcess optimizationCost and resource utilizationReporting accuracy and KPI managementExternal Performance IndicatorsCustomer Satisfaction (CSAT)Net Promoter Score (NPS)Partner Clinic SatisfactionLearner Experience & SatisfactionClient RetentionComplaint Resolution PerformanceService ReliabilityOverall Operational ExcellenceWhat We're Looking For7+ years of Operations experience.At least 3 years leading operational teams.Experience in Healthcare, Medical Services, Medical Education, or Service Operations.Proven ability to build operational systems not just manage day to day execution.Strong leadership, analytical thinking, and decision making skills.If you're passionate about building operational excellence, leading high performing teams, and creating systems that scale, we'd love to meet you.