Operations Specialist - Showing & Handover

We are seeking a detail-oriented and customer-focused Operations Specialist to support our leasing operations. This role involves showing rental units to prospective tenants, coordinating unit handovers, and ensuring a smooth transition from showing to occupancy. The ideal candidate will have strong communication skills, a professional demeanor, and a passion for delivering excellent service. Schedule and conduct property tours for potential tenants. Highlight key features and benefits of each unit and the overall property. List inquiries regarding lease terms, amenities, and community policies. Maintain a professional and welcoming atmosphere during all showings. Prepare units for handover, ensuring cleanliness and readiness. Conduct move-in inspections and document unit condition. Facilitate the signing of handover documents and delivery of keys/access cards. Provide tenants with orientation on property rules, maintenance procedures, and contact points.Requirements Previous experience in property management, leasing, or customer service preferred. Strong interpersonal and communication skills. Ability to multitask and manage time effectively. Proficiency in basic office software (e.g., MS Office, CRM systems). Professional appearance and demeanor. 0-3 years of experience.Work Environment: On-site at residential properties. May require occasional evening or weekend availability.