Company DescriptionQutton is a leading online platform that provides high-end luxury clothing at competitive outlet prices. Renowned for curating exclusive collections from top designer brands, Qutton combines elegance and affordability for fashion-forward shoppers. The company is dedicated to making luxury accessible while maintaining a strong commitment to quality and style. Whether offering timeless classics or the latest trends, Qutton is the go-to destination for those seeking sophistication and value in luxury fashion.Role DescriptionThis is a Full-time remote role for an Order Operations Specialist in E-commerce. The specialist will oversee order management, including processing online orders, tracking shipments, updating inventory systems, and resolving order discrepancies. Additional responsibilities include providing exceptional customer service by addressing inquiries, managing returns and exchanges, and ensuring customer satisfaction. The role also involves maintaining consistent communication with logistics and support teams to ensure smooth operations.QualificationsProficiency in Order Management and Order Processing, with experience handling online transactionsStrong Customer Service and Communication skills to interact professionally with customers and resolve their concerns efficientlyDemonstrated Analytical Skills, including attention to detail, problem-solving abilities, and decision-makingOrganizational abilities to manage multiple tasks effectively in a dynamic, remote work environmentFamiliarity with e-commerce platforms, inventory management systems, and shipping processes is a plusAptitude for learning company systems and tools quicklyHigh school diploma or equivalent; additional education in business, logistics, or a related field is an advantage