Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionOversee daily outlet operations to ensure smooth service flow and alignment with luxury hospitality standards.Lead, supervise, and motivate the team to deliver high performance and exceptional guest experiences.Conduct daily briefings and ensure clear communication of operational priorities and VIP requirements.Monitor guest satisfaction, handle complaints professionally, and implement effective service recovery.Ensure compliance with hygiene, safety, grooming, and company SOPs (HACCP standards).Optimize staffing levels and manage shift scheduling based on business demand.Drive upselling initiatives and monitor sales performance to support revenue targets.Control operational costs, including wastage, breakage, and inventory management.Ensure accuracy in billing procedures and cash handling.Coordinate with other departments (Kitchen, HR, Housekeeping) to maintain seamless operations.Prepare daily operational reports, including sales performance and incident logs.QualificationsDiploma or Bachelor’s degree in Hospitality Management or a related field.2–4 years of experience in Food & Beverage operations, preferably within luxury hotel environments.Strong leadership and team management capabilities.Excellent communication and interpersonal skills.Customer-focused mindset with strong problem-solving abilities.Financial awareness with the ability to monitor costs and drive revenue.Fluency in English; additional languages are an advantage.Ability to work under pressure in a fast-paced environment while maintaining service excellence.Additional InformationYour Team And Working EnvironmentIn 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Italian chef Swissôtel Hotels & Resorts · South Sinai
About Accor
Hospitality
Accor is a global hospitality group with over 5,600 properties and 45 brands ranging from luxury to economy. The company provides personalized services, residences, and resorts, focusing on delivering guest experiences and creating a positive local and global impact.
What you should know
Global Hotel Presence: Operates a diverse portfolio of over 45 hotel brands across 110 countries
360,000+ Heartists!: Employs a global team of more than 360,000 members known as Heartists
Under 35 Council: Maintains an internal executive committee specifically for employees under the age of 35
How they work
Be All You Are — A diverse and inclusive culture that celebrates autonomy, creativity, and individuality.
Grow & Create Your Path — A deeply ingrained culture of learning and development that provides boundless training and professional evolution opportunities.