Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our dynamic team in Cairo, Egypt. In this pivotal role, you will deliver seamless shift operations through customer-focused service excellence and proactive team supervision. You will work collaboratively with management to drive outstanding guest satisfaction, maintain consistent operational standards, and create a positive, inclusive work environment. This position offers the opportunity to make a meaningful impact on both our guests' experiences and our team's success.Supervise and oversee daily outlet operations to maintain service standards and operational excellenceMonitor employees' discipline, grooming standards, punctuality, and professional conductAssess guest satisfaction levels, actively listen to feedback, and implement appropriate follow-up actionsPerform opening and closing duties as assigned, ensuring all procedures are followed accuratelyAssist management in conducting daily shift briefings to communicate relevant information and updates to all outlet staffSupport employee development through coaching, counseling, and constructive conflict resolutionReport any complaints, incidents, irregularities, or safety concerns to management promptly and transparentlyEnsure operating equipment is properly maintained and that service and storage areas remain safe, clean, and organizedMonitor and minimize waste, neglect, breakages, and mishandling of supplies and equipmentConduct quality assurance checks on all food and beverage products to ensure consistency and excellenceEnsure guests receive attentive, personalized service that exceeds expectationsPerform training responsibilities and conduct staff development sessions as assigned by managementMotivate and coach team members, projecting a positive attitude and fostering a collaborative cultureAssist in managing employee performance appraisals, performance logs, and development plansHandle cash transactions with integrity, accuracy, and efficiency while following established accounting proceduresSupport other outlets during peak times when needed to ensure organizational successCarry out additional duties as assigned by managementQualificationsMinimum 2-3 years of hospitality or hotel experience, with at least 1 year in a 5-star luxury operation environmentHotel Restaurant Management degree or equivalent qualificationExcellent reading, writing, and oral proficiency in EnglishComprehensive experience in all aspects of outlet and restaurant service operationsStrong leadership and training abilities with proven motivational and teamwork skillsExceptional attention to detail and strong interpersonal skills to work effectively with diverse staffDemonstrated proficiency in cash handling, accounting procedures, and financial integrityExcellent problem-solving and conflict resolution capabilitiesKnowledge of health, safety, and sanitation compliance standardsProficiency in inventory management and quality assurance processesStrong time management and organizational skills with the ability to prioritize multiple tasksExcellent verbal and written communication skillsProfessional appearance and demeanor at all timesAbility to work flexible shifts, including evenings, weekends, and holidays as requiredAnalytical mindset with the ability to assess performance metrics and implement improvementsDemonstrated commitment to customer service excellence and guest satisfactionAdditional InformationOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.