Fairmont Gold Agent / Reception Agent

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionFairmont Hotels & Resorts is seeking a professional and customer-focused Fairmont Gold Agent / Reception Agent to join our team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations with efficiency and warmth. You will be responsible for creating memorable experiences for our guests while maintaining the highest standards of luxury hospitality that Fairmont is known for worldwide.Greet guests upon arrival and departure with genuine warmth and professionalism, ensuring a welcoming atmosphereManage front desk operations including check-ins, check-outs, and room assignments with accuracy and efficiencyProvide comprehensive information about hotel facilities, services, and local attractions to enhance guest experiencesProcess guest requests and resolve concerns promptly and professionally, escalating complex issues when necessaryMaintain and update guest records in the hotel management system with attention to detailManage Fairmont Gold loyalty program inquiries and provide personalized service to program membersCoordinate with housekeeping, maintenance, and other departments to ensure seamless guest serviceHandle telephone inquiries and direct calls appropriately while maintaining professional communication standardsProcess payments and manage cash transactions accurately and securelyMaintain a clean, organized, and professional front desk environment at all timesAssist with administrative tasks including scheduling, filing, and documentation as neededRespond to guest feedback and contribute to continuous service improvement initiativesQualificationsMinimum 2 years of customer service experience in a hospitality or luxury service environmentProven front desk or reception experience in a hotel or similar establishmentFluency in Arabic and English; additional languages (French, German, or Spanish) are highly preferredProficiency with hotel management systems and property management softwareExcellent verbal and written communication skillsStrong organizational and time management abilitiesDemonstrated ability to multitask and prioritize in a fast-paced environmentProfessional appearance and demeanor with strong interpersonal skillsProblem-solving mindset with the ability to handle guest concerns with empathy and efficiencyProficiency in Microsoft Office applicationsKnowledge of luxury hospitality service standards and protocolsExperience with loyalty programs or VIP guest services is preferredAbility to work flexible hours, including evenings, weekends, and holidays as requiredStrong attention to detail and accuracy in data entry and record-keepingAdditional InformationOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.