Patient Experience Officer

Job Title: Patient Experience OfficerLocation: Sheraton-HeliopolisEmployment Type: Full-timeDepartment: Patient Experience / Customer ServiceAbout The RoleWe are looking for a compassionate and professional Patient Experience Officer to join our team. The ideal candidate will ensure a smooth patient journey, deliver excellent customer service, and help maintain high satisfaction levels across the facility.Key ResponsibilitiesWelcome and guide patients throughout their visit.Respond to inquiries and resolve concerns in a timely and professional manner.Handle and document patient complaints and follow up for proper resolution.Monitor service quality in reception, clinics, and waiting areas.Coordinate with internal departments to improve patient flow and reduce waiting times.Prepare reports and support patient-experience improvement initiatives.QualificationsBachelor’s degree in a related field (Healthcare Management, Business Administration). 1 to 2 years of experience in customer service or customer care (experience in healthcare is a plus). Strong communication and interpersonal skills.Excellent problem-solving and organizational abilities.What We OfferCompetitive salary packageCareer development opportunitiesSupportive and collaborative work environmentTraining on patient-care and service-excellence standardsHow To ApplyPlease send your updated CV to: mirna.abaza@coaholding.comSubject line: Patient Experience Officer Application – [Your Name]