Patients Experience Specialist

Conduct daily rounds on patients in all hospital departments to evaluate the quality of services provided and identify any issues requiring resolution.Receive and respond to patient phone calls, addressing inquiries, concerns, and requests in a professional and timely manner.Welcome patients at the Patient Relations Office and guide them to the appropriate departments to facilitate smooth access to hospital services.Assist patients in expressing their concerns or dissatisfaction with care through verbal or written complaints, and manage these complaints in accordance with hospital policies and procedures.Coordinate with internal departments to resolve patient issues and ensure the delivery of optimal patient care.Prepare periodic reports within specified timelines, documenting patient issues, actions taken, resolved cases, and pending follow-ups, including re-contacting patients when necessary.Conduct patient satisfaction surveys across various hospital departments and document results in designated reports to assess patient satisfaction levels.Communicate with patients who leave the hospital against medical advice (AMA) to identify reasons for discharge and document findings in required reports. Bachelor’s degree in a relevant field.1 to 2 years of experience in Patient Relations, or a related field.Proficient in Microsoft Word and Excel.