Portfolio Manager – Digital Payment & Portfolio Management Platforms (CEMEA)

Portfolio Manager – Digital Portfolio Management Platforms (CEMEA)About the Company / ClientWe are working with a global leader in digital payments and financial services solutions, supporting major banks and financial institutions across the CEMEA region. The organization delivers advanced data‑driven platforms that enable clients to unlock customer growth through targeted engagement, campaign optimization, and measurable commercial outcomes.This position sits within a high‑impact Implementation & Portfolio Services team, focused on maximizing client value, platform adoption, and long‑term partnership success.Role PurposeAs a Portfolio Manager, you will be the primary driver of client value for a portfolio of financial institutions using a market‑leading Portfolio Management Platform across CEMEA.Your role extends beyond onboarding. You will ensure clients actively leverage the platform to deliver measurable growth, strong ROI, and successful subscription renewals. Acting as a trusted advisor, you will bridge platform capabilities with commercial strategy—positioning the platform as a growth engine rather than a standalone technology.Key ResponsibilitiesClient Engagement & Portfolio OwnershipAct as the primary point of contact for all active platform engagements across CEMEAOwn engagement health, client satisfaction, and adoption milestonesCampaign Strategy & ExecutionPartner with clients to design, build, and execute end‑to‑end CLM campaignsSupport segmentation strategy, campaign planning, execution, and optimizationMaintain a consistent, forward‑looking campaign calendar aligned with business goalsValue Demonstration & AnalyticsDefine KPIs to clearly demonstrate platform ROITrack campaign performance and translate insights into actionable recommendationsPresent post‑campaign analytics and strategic impact to senior client stakeholdersUsage & Adoption EnablementProactively monitor platform usage to identify adoption gaps or bottlenecksEnable clients to reach “power‑user” maturity, embedding the platform into day‑to‑day business decisionsBusiness Case DevelopmentSupport clients in building data‑driven business cases to justify marketing investment and platform expansionRetention & Renewal ManagementManage relationship health to drive high satisfaction and smooth annual renewalsContribute directly to long‑term client retention and account growthRequired Experience & SkillsCustomer Value Management (CVM): Experience within banking, fintech, telecom, or financial servicesCampaign Management: Proven end‑to‑end campaign delivery—from segmentation and execution to reportingPlatform Expertise: Hands‑on experience with campaign automation and CRM platformsAnalytics: Strong ability to interpret complex data, build business cases, and drive insight‑led decisionsConsultative Skills: Comfortable influencing stakeholders at all levels in complex client environmentsBackground: Banking, financial services, or consulting experience is highly preferredCore CompetenciesStrategic Thinking: Ability to align segmentation and engagement strategies with activation, retention, and cross‑sell objectivesOperational Excellence: Highly organized, able to manage multiple engagements across regions and time zonesExecutive Communication: Strong presentation and storytelling skills, translating data into clear business narratives