Priority Banking Customer Service Officer / U Venues Branch

Emirates NBD Egypt · Cairo, Egypt · Posted 2026-04-05

Follow Sales plan concerning Priority banking customers in view of Bank strategy, goals and specified targets.Manage and service all Priority Banking customers in the branch.Establish and develop relationships with Priority Banking customers to promote the bank’s products & services in view of customers needs.Ensure adherence to branch and regulator policies, recommendations and CBE regulations.Provide service assistance to all walk in priority customers in the branch and attend to customer complaints during agreed TAT.Assist priority banking relationship managers in managing customer accounts and the execution of daily transactions and inquiries. Understand and promote value proposition.Maintain the relationship with other departments and branches in the bank.Maintain follow-up process on all transactions .Maximize profitability by deepening customer relationship , referrals and cross-selling.Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures.

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About Emirates NBD Egypt

Banking

Emirates NBD Egypt offers a full range of personal, corporate, and digital banking solutions in Egypt.

What you should know

  • Nationwide Presence Egypt: Operates a network of 67 branches and 319 ATMs across all 27 Egyptian governorates
  • Talent Powerhouse: Employs more than 2,000 experienced professionals following its 2013 acquisition of BNP Paribas Egypt
  • 76,700+ Digital Fans: Services over 76,700 digitally active customers with 93% of new current accounts opened via mobile or tablet devices

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