Self Service Officer - Digital Channels

Emirates NBD Egypt · Cairo, Egypt · Posted 2026-06-10

Job Responsibilities:-Ensure accurate, timely, secure collection, storage, and maintenance of organizational data.-Implement and enforce data governance, security, and privacy controls to safeguard data integrity.-Monitor availability, reliability, and performance of digital banking channels (Mobile Banking, Internet Banking, IVR, ATM Services, Queuing Systems).-Oversee the design, development, implementation, and continuous enhancement of digital MIS systems.-Ensure systems are scalable, efficient, resilient, and aligned with business requirements.-Lead the preparation of analytical reports, dashboards, and performance indicators to support informed decision-making.-Ensure accuracy, consistency, and timeliness of reports across all organizational levels.-Translate complex data into clear insights for senior management and business stakeholders.-Collaborate closely with business units and department heads to understand data and reporting needs.-Deliver tailored MIS solutions that align with strategic objectives and operational priorities.-Act as a key liaison between technical teams and business users.-Ensure all MIS systems comply with applicable regulatory requirements, internal policies, and data protection laws.-Identify, assess, and proactively mitigate risks related to data management and digital system operations.-Continuously monitor system performance, identifying and resolving issues to maintain optimal system functionality and user satisfaction.-Monitor and evaluate system performance against defined KPIs, implement corrective actions, and drive continuous optimization to maintain operational excellence and user satisfaction.-From 1-3 required years of experience in Digital MIS .

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About Emirates NBD Egypt

Banking

Emirates NBD Egypt offers a full range of personal, corporate, and digital banking solutions in Egypt.

What you should know

  • Nationwide Presence Egypt: Operates a network of 67 branches and 319 ATMs across all 27 Egyptian governorates
  • Talent Powerhouse: Employs more than 2,000 experienced professionals following its 2013 acquisition of BNP Paribas Egypt
  • 76,700+ Digital Fans: Services over 76,700 digitally active customers with 93% of new current accounts opened via mobile or tablet devices

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