Wind Integrated Solutions, Oracle Partner in Egypt, KSA & UAE is looking for " Process & Support Engineer " to be a part of their team.Wind Integrated Solutions is Software Development Company that provides technology services, business automation, and business digitalization.Requirements Provide technical support for enterprise applications, cloud solutions, and production environments while ensuring system availability and performance Troubleshoot application, integration, infrastructure, and system-related issues while coordinating with development and DevOps teams for resolution and deployments Handle incidents, service requests, monitoring activities, system health checks, and support operations within defined SLA timelines Draft, structure, and maintain governance documents, SOPs, process frameworks, technical documentation, and knowledge base materials Maintain centralized repositories, audit trails, trackers, and governance records with proper version control and accessibility Coordinate with departments to roll out new processes, prepare training materials and guides, and monitor process adoption and adherence Prepare reports and dashboards highlighting operational performance, implementation progress, gaps, risks, and key insights for managementJob Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field 1-4 years of experience in technical support, process coordination, application support, or related roles Good understanding of databases, APIs, integrations, middleware concepts, and cloud platforms such as OCI, AWS, or Azure Familiarity with Linux and Windows server environments, monitoring tools, and ticketing systems Strong documentation, reporting, and process management skills with attention to detail Basic knowledge of scripting, DevOps concepts, and CI/CD pipelines is considered a plus Excellent communication, problem-solving, organizational, and stakeholder management skillsBenefitsCompany Industry: Information Technology ServicesCompany website: https://www.wind-is.comLocation: Maadi - CairoWorking Hours: 9:00 AM to 5:00 PM.Working Days: From Sun to Thu.Benefits: Attractive salary - Social & Medical insurance - Friendly Environment - Learning & Development Opportunities - Other benefitsApply now to drive innovation and growth with our dynamic team!