2. Services and responsibilities of the outsourced PM3. Deliverables Project overviewBackground: Adding new features (Mobile Banking and Internet Banking) to facilitate the customer banking experience. Project scope: Mobile Banking: Manage/monitor all related activities in place for enhancing mobile banking application starting from project execution till project closure, including following up with our external vendors and all related stakeholdersOnline Banking: Manage/monitor all related activities in place for enhancing online banking application starting from project execution till project closure, including following up with our external vendors and all related stakeholdersProject planning: Collaborate with internal and vendor teams to develop detailed project plans, timelines, and resource allocationVendor management: Serve as the primary point of contact between the bank and the external vendor. Oversee vendor performance, ensure adherence to contract terms, and resolve any issuesRisk management: Identify potential project risks, such as delays or integration issues, and develop mitigation strategiesScope and change management: Manage changes to the project scope, ensuring proper documentation and approvalBudget management: Monitor the project budget and ensure cost-effectivenessStakeholder communication: Provide regular updates to all stakeholders, including senior management, on project status, progress, and issuesQuality assurance: Oversee the vendor's QA process and define quality standards for all deliverablesImplementation and deployment: Manage the rollout of enhancements and ensure a smooth transition to live operationProject documentation: Detailed project plans, requirements specifications, and a work breakdown structureProgress reports: Weekly or bi-weekly status reports summarizing progress, risks, and next stepsVendor performance reports: Regular reports assessing the vendor's performance against SLAs and project milestonesRisk and issue log: A continuously updated document to track and manage all project risksAcceptance criteria: Document outlining the criteria for accepting the vendor's deliverablesProject closure report: A final summary of the project's success and lessons learned. RequirementsQualifications and expertiseExperience: 5-7 years of project management experience, preferably within the financial services and digital channels or a related technology sectorDomain knowledge: Experience managing mobile and internet banking projects is essentialSkills: Strong communication, negotiation, vendor management, and risk management skillsCertifications: Relevant certifications such as PMP, Agile, or PRINCE2 are a plus. 6. Assumptions and conditionsWork mode: on-site