The Quality Assurance (QA) International Analyst collaborates on key quality control processes to guide performance improvement efforts and analyses for LSA service lines. The QA International Analyst assists in designing solutions for quality management issues and the implementation of quality improvement processes. To drive quality performance improvement initiatives, the QA International Analyst will prepare reports on assessment activities, findings, and outcomes. The QA International Analyst will prepare for a role that involves greater oversight of QA processes and greater exposure to external stakeholders.ResponsibilitiesServes as administrator of key quality control processes.Maintains and analyzes department metrics and produces actionable reports.Resolves client feedback and interpreter inquiries of all levels of complexity.Collaborates on department projects and key initiatives, leading project phases to completion and implementation by agreed-upon deadlines.Analyzes interpretation quality standards and implements quality improvement plans.Provides evaluator support for quality assessments and audits their performance.Liaises with other departments and collaborates on interdepartmental projects.Performs other duties as assigned.RequirementsBilingual (Arabic, Spanish, ASL, Haitian Creole, Vietnamese, Russian, or Portuguese preferred) with high English proficiencyExperience analyzing quality assurance processes and preparing reports.Excellent verbal and written communication skillsOffice administration and/or client service experience (preferred)Interpreting experience (minimum of 6 months) (preferred)Proficient in Microsoft OfficeLSA has been recognized as a top workplace in 2023, 2024 and 2025 by Top Workplaces in the USA and the Philadelphia Inquirer’s Top Workplaces! Please view our profile via the following link: https://topworkplaces.com/company/language-services-associ/LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit www.lsa.incLSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW PAY TRANSPARENCY NONDISCRIMINATION PROVISIONLSA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the LSA’s legal duty to furnish information. 41 CFR 60-1.35 (c)We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.