Alorica Egypt is Hiring | Spanish Quality Assurance SpecialistAre you passionate about quality, performance improvement, and customer experience?Join Alorica Egypt as a Spanish Quality Assurance Specialist and become part of a leading multinational company with strong career growth opportunities.Key Responsibilities:Monitor and evaluate customer interactions to ensure quality standards are metProvide constructive feedback and coaching opportunities to agentsIdentify performance gaps and support continuous improvement plansPrepare quality reports and track team performance trendsEnsure compliance with company and client policiesRequirements:Fluency in Spanish and English (B2/C1)Previous experience in Quality Assurance within BPO/Call Center is preferredStrong communication and analytical skillsAttention to detail and problem-solving abilitiesFlexibility with rotational shiftsWhat We Offer:Competitive salary packageClear career growth opportunitiesMedical & Social InsuranceTransportation providedPaid training & ongoing developmentInterested? Apply now
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.